Privacy Policy

This policy applies to the Arches & Acres website, the AI property advisor and the owner and buyer workspaces.

Arches & Acres is operating in private beta. The registered operating entity, its registered office and its statutory registration numbers are being finalised and will be published here in full before public launch.

• Requirement information you give the advisor: journey, location, budget, property type, bedrooms and timeline.
• Conversation content you type into the advisor, so your brief can be assembled and refined.
• Account information when you sign in: name, email address and, if you choose phone sign-in, your mobile number.
• Enquiry details you submit against a property, including the requirement attached to it.
• Listing information owners and promoters upload, including media and declared registration details.
• Technical information such as device type, browser and pages viewed, used to keep the service secure and working.

You can brief the advisor without an account. We store that requirement against an anonymous session identifier held in your browser, so refreshing the page does not lose your work.

When you later sign in, that requirement and its conversation history are merged into your account and the anonymous identifier is retired.

• To match your requirement against verified listings and show why each result fits.
• To pass an enquiry, with the requirement attached, to the advisory team handling that property.
• To keep your requirements, drafts and saved work available across your devices.
• To detect misuse, prevent fraudulent listings and keep the platform safe.
• To improve the quality of the advisor experience. We review conversations for quality; we do not sell them.

Your conversation with the advisor is processed by a third-party large-language-model provider under contract to us, solely to produce the reply and structure your requirement.

We do not send your name, email or phone number to the model as part of a property conversation.

• The advisory team, listing owner or promoter handling a property you enquired about.
• Service providers who host the platform, send transactional messages and provide AI processing, under contract.
• Authorities, where we are legally required to disclose information.
• We do not sell your personal information to third-party agents or data brokers.

Requirements and enquiries are kept while your account is active, so your history stays useful. Delete a requirement and it is removed from your workspace and excluded from future matching.

Ask us to close your account and we delete or anonymise your personal information, keeping only records we must retain for legal or accounting purposes.

• Access, correct or export the personal information we hold about you.
• Delete a requirement, a listing draft or your entire account.
• Withdraw consent for non-essential cookies at any time — see the Cookie Policy.
• Object to a particular use of your information by writing to us.

Access to your requirements, drafts and enquiries is restricted to your authenticated account and the advisory team handling the property. Data is transmitted over encrypted connections and stored with our hosting provider under access controls.

No platform can promise absolute security. If we ever become aware of a breach affecting your information, we will tell you and the relevant authority as required by law.

Write to hello@archesandacres.com with any privacy question or request. We aim to respond within seven working days.